Warranty Repairs Procedure
If your product has a manufacturing defect / fault and is within its warranty period, Audiologic will arrange for repair and return of your product, free of charge, although you are responsible for the freight cost to return the item to us. To use this service, you must be able to provide either your PO number for the goods purchased from Audiologic or the Audiologic invoice number, for the product(s) in question.
To book an item(s) in for warranty repair please download a copy of the returns form, by clicking the link at the bottom of this page. Email or fax the completed form to email@example.com or 01279 635907. Once you receive an RA number, issued by our returns department, please return the item to:
Please ensure that items are securely packed to facilitate safe arrival. Some manufacturers will not repair products, under warranty, if there are signs of transit damage, i.e: bent rack ears. Audiologic cannot accept responsibility for damage to goods during transit.
The RA number should be marked clearly on the outside of the packaging to enable your return to be processed as quickly as possible.
Non Warranty Repairs Procedure
Please contact Audiologic to discuss prior to completing a returns form. In some instances it may be possible for you to deal direct with manufacturers for out of warranty repairs. This will ensure that costs are kept to a minimum.
Over Order / No Longer Required Items
If you are returning goods for credit, please download a copy of the returns form, by clicking the link at the bottom of this page. Please submit this to us for approval via email or fax to firstname.lastname@example.org or 01279 635907. If approved, your RA number will be emailed to you within 24 hours.
Please Note that returning goods for credit may incur a re-stocking charge of up to 25% of the value of the goods depending on the reasons for return and condition of the goods, the restocking charge will be advised at the point of accepting the return. This charge may be reviewed once the goods are received at Audiologic if they are not in the condition that you have described.
Please click here for the returns form.